E-Huru Refund Policy

At E-Huru, we strive to ensure that both customers and service providers have a positive experience. However, we understand that there may be circumstances where a refund is required. This Refund Policy outlines the conditions under which refunds are provided and the processes involved.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Service Not Delivered: If a service provider fails to deliver the service as agreed, the customer is entitled to a full refund. Please ensure that all communication and agreed-upon terms are documented on the platform to facilitate the refund process.

• Service Cancellation by Service Provider: If a service provider cancels the booking after it has been confirmed, the customer will receive a full refund of any fees paid.

• Service Quality Issues: If the service provided is significantly different from what was agreed or is of unsatisfactory quality, customers may be eligible for a partial or full refund, subject to investigation and mediation by E-Huru. In such cases, customers must provide evidence of the issue within 48 hours of service completion.

2. Non-Refundable Circumstances

Refunds will not be issued in the following scenarios:

• Late Cancellations by Customers: If a customer cancels a booking less than 24 hours before the scheduled service, they will not be eligible for a refund unless otherwise agreed by the service provider.

• No-Show by Customers: If a customer fails to be present at the agreed service time without prior cancellation or rescheduling, they will not be eligible for a refund.

• Partially Completed Services: Once a service has commenced and is partially completed, refunds will generally not be provided unless the service provider fails to deliver the remainder of the service as agreed.

3. Refund Request Process

To request a refund, customers must follow these steps:

1. Submit a Refund Request:

   • Log into your E-Huru account and go to the "My Bookings" section. Select the relevant booking and submit a refund request along with a detailed explanation of the issue.
   • Attach any supporting evidence, such as photos, screenshots, or messages, that can help in reviewing the refund request.

2. Refund Review:

   • Once your request is submitted, E-Huru’s customer support team will review the case, contact the service provider, and may request additional information if needed. Our team aims to resolve refund requests within 7-10 business days.

3. Refund Decision:

   • If the refund request is approved, the amount will be credited back to your original payment method within 5-7 business days. If the request is denied, you will be notified with an explanation.

4. Refund for Payment Disputes

If there is a discrepancy between the payment charged and the service provided, customers must contact E-Huru within 48 hours of noticing the issue. Our team will investigate the matter and process any necessary refunds if an error is identified.

5. Refunds for Promotional Offers or Discounts

Refunds for services booked using promotional codes, discounts, or special offers will only be issued for the amount paid (not the full service value). Promotional codes and discounts are not redeemable for cash and will not be reinstated once used, even if the booking is refunded.

6. Changes to This Refund Policy

E-Huru reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our platform after changes are made will constitute your acceptance of the new policy.

7. Contact Us

For any questions or concerns regarding refunds, please reach out to our support team:

• Email: admin@e-huru.com
• Phone: 
• Address:  Fourways, Johannesburg, South Africa

We are committed to providing a fair and transparent refund process to protect both customers and service providers on the E-Huru platform.